Returns & Exchanges
At Parker's GBI, we prioritize the health and safety of our customers by maintaining strict quality controls on all food products. Due to the perishable nature of our inventory, we offer returns or replacements exclusively for items that arrive damaged, defective, or incorrect.
Inspect Your Delivery
Please examine your order immediately upon arrival and document any visible damage or discrepancies with clear photographs.
Contact Support
Notify our customer service team within 48 hours of receipt by emailing your order number and photos to our returns department.
Review Process
Our quality assurance team will review your claim within 2 business days to verify the issue and authorize a resolution.
Refund or Replacement
Once approved, we will either initiate a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing